How can we help?

Yelly is an app that lets you create personalized stories for your children using artificial intelligence. You can start from your own idea, choose a category, and generate classic stories to read or interactive stories in which choices are made.

Yes. Yelly is designed to be used by a parent or an adult and, when it is intended for a child, to be used together with an adult. The account must be created and managed by an adult.

We apply filters and safety measures, but the stories are generated automatically by artificial intelligence and may contain errors or content that is not suitable for all ages. That is why it is important for an adult to read and review each story before sharing it with the child.

Yes. AI is an automated technology and may generate inaccuracies, inconsistencies, or unexpected content. We recommend always rereading the story and assessing whether it is appropriate for your child's age and sensitivity.

Go to the generation section, write your idea, choose a category and the type of story (classic or interactive), then tap the button to create the story. In just a few moments you will find it in your library.

A classic story is read from beginning to end. In an interactive story, however, choices are made that influence how the story unfolds.

Yes, stories can include illustrations, a cover, and audio narration, to make reading more engaging.

Credits, also referred to as lightning bolts, are what allow you to generate stories and use certain features. Creating each story uses a certain number of credits.

You can get credits through the Premium subscription, by purchasing them separately, or by receiving them as a welcome bonus, rewards, or by completing challenges.

Yes. If the subscription is not renewed, credits may be frozen and, later on, expire. By reactivating Premium by the indicated date, you can recover your frozen credits. Credits have no monetary value and cannot be converted into money.

Premium is the subscription that gives you a number of recurring credits every month, cloud backup, and priority access to premium features. Terms may vary depending on the country and platform.

Yes, when available you can purchase additional credit packs directly in the app, in addition to those included in the subscription.

The subscription is managed and canceled from your account settings in the app store (Apple App Store or Google Play) through which it was activated.

Generally, you can keep using premium features until the expiration date. After that date, any remaining credits may be frozen until a possible reactivation.

If a technical error occurs during generation, the credits used are automatically restored when possible, so you don't lose anything.

Yes. You can create one or more child profiles to personalize the stories for each child.

You can provide a name or a nickname, the date of birth, the gender, and the preferred language for the stories. We recommend entering only the necessary information and, if you prefer, using a nickname.

Stories are created in the language you set in the child's profile, so you can have stories in the language you prefer.

Yes. Some stories can be read even without a connection, because they are saved locally on the device. Generating new stories, however, requires an internet connection.

With cloud backup, included in Premium, your stories and content can be securely synchronized, so they remain available even when you switch devices.

They are game elements designed to make reading more fun. By reading stories and completing daily challenges, you level up and unlock badges; some rewards may include credits.

Yes, to use Yelly you need to create an account or sign in. You can register with an email and password or sign in with Apple or Google.

We adopt technical and organizational measures to protect information. Data from children's profiles is used only to personalize the stories. You can find all the details in the Privacy Policy.

No. We do not create advertising profiles of children, we do not use their data or the content of the stories for advertising purposes, and we do not sell this data.

Yelly offers free features and paid premium features. Some features, such as story generation, use credits.

Yes. You can request account deletion from the app settings, when available, or by writing to support@yelly.app. The process may take up to 30 days.

We will delete or anonymize your account and the associated data, including children's profiles and generated stories, except for what we are required to retain for legal obligations. Keep in mind that deleting your account does not automatically cancel an active subscription: it must be canceled from the app store.

You can write to us at any time at support@yelly.app. We will be happy to help you.